Frequently asked questions

WHEN CAN I EXPECT TO RECEIVE MY ORDER?It usually takes around 1-2 working days for your order to be successfully processed. The average delivery time is approx. 4-6 working days within USA.MY EXPECTED DELIVERY TIME HAS PASSED, WHERE IS MY ORDER?Normally, orders are delivered within the expected delivery period. However, delays may occur. If you have not received your order after 3 additional days after the original delivery time, please send an email to: support@miladyrose.com WHAT ARE THE SHIPPING COSTS?You always benefit from free shipping when ordering from Miladyrose WHAT PAYMENT METHODS DO YOU OFFER? Miladyrose offers secure payment options. We use the most common payment providers in USA:*

Paypal*

Samsung Pay*

Mastercard*

Visa*

American Express (AMEX)*

Diners Club*

DiscoverWHAT CAN I DO IF SOME PRODUCTS ARE MISSING?

Some orders are shipped in separate packages due to weight restrictions. To ensure quality, products may come from different suppliers. If you order several products at the same time, they may not be delivered at the same time. Don't worry, your order is on its way. The rest will normally be delivered within 1 to 3 working days.

WHAT SHOULD I DO IF MY DELIVERY IS DAMAGED?

If your order is damaged during delivery, please contact our customer service immediately at support@miladyrose.com Please take pictures of the damage and attach them to your email. Please do not return the item without sending us pictures first. This way we can find the best solution for you.

WHAT SHOULD I DO IF I HAVE RECEIVED THE WRONG PRODUCT OR IT DOES NOT FIT?

Please first contact our customer service at support@miladyrose.com We will work with you to find the best solution. If this is not successful, you will only have to pay the shipping costs for returning the product to